Customer Service Advisor Spanish Speaker (m/f)

CSC / Customer Service

Reporting to: Customer Service Team Leader 

Department/Function: CSC / Order Management 

Location: Maia, Portugal

Purpose of the position

 Provide support to customers by handling incoming customer contacts (calls, e-mails, posts) from the assigned country/markets and interactions in the front-line of Linde's business, ensuring customer's loyalty to the Linde Brand and enhancing Customer Experience.

Main responsibilities

  • Provide assistance via phone/mail/email from existing and new/potential customers by solving customer simple queries that impact the performance of the business
  • Ensuring that the data received from the customers is accurately and timely maintained  
  • Ensure the maintenance of Master Data Management - covering Customer Master Data, Contract Management and Pricing Master  
  • Channel queries to corresponding responsible for complex queries / responsible area (Sales, Credit to Cash, Delivery etc)

Key interfaces

  • Customer
  • Sales Team
  • Order Entry Team
  • Back office
  • Credit to cash
  • Retail (Sales Partner)

Required critical behaviours or competencies (suggest ca. 5)

  • Customer Focus
  • Results Delivery
  • Personal Development
  • Influencing
  • Cross-cultural communication and collaboration

Required key skills (functional/technical)

  • Able to communicate efficiently by phone and email with customers on a daily basis (handling requests, complaints etc)
  • Build credibility with internal and external customers 
  • Able to work under pressure and in a high volume workload, fast-paced environment
  • Pro-active, focused on responding promptly to actions
  • Data accuracy and detailed oriented
  • SAP/ERP Basic Knowledge (preferred)
  • Agility using Computer / different software and screens

Required qualifications/experience

  • Minimum required Secondary school (High School)
  • Language spoken in the specific market (native or C2: Dutch, French, Portuguese or Spanish) and English level B1 (preferred)
  • Previous experience in Customer Service (Front Office/ Order Entry /Back Office) / Sales preferred

To Apply

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